Account Sales Support Representative

Summary

Join Loadsmart, a leading logistics technology company, and become a key operational contact for customers. You will manage shipments, communicate with various teams, and ensure high customer satisfaction. Responsibilities include coordinating shipments, updating SOPs, proactively communicating with customers, and collaborating with other departments. You will also handle quotes, bookings, scheduling, and perform scorecard audits. The role requires excellent communication, strong attention to detail, analytical skills, and the ability to resolve issues efficiently. Loadsmart offers competitive salaries and unlimited PTO.

Requirements

• Excellent written and verbal communication skills both internal and customer-facing
• 9+ months work experience
• Strong attention to detail and showcases proactiveness
• Analytical skills and solution orie-ted mindset
• Able to quickly assess and resolve issues
• Ability to multitask and prioritize
• Able to maintain a level head in high stress -ituations
• High level of autonomy
• Curious mindset

Responsibilities

• You’ll be the main operational point of contact for customers throughout the lifecycle of a load
• You’ll have a very good understanding of all operational processes and requirements for your customers and are responsible for updating SOPs on a regular basis
• Proactively communicate with customers on the status of their shipments and when issues arise
• Work cross functionally with other departments to ensure loads are meeting OTP and OTD
• Handle Quote and Book tasks as required by the subset of customers assigned
• Assist with the scheduling / rescheduling of appts as needed
• Perform scorecard audits - ensure both external and internal metrics are aligned
• Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers
• Process accessorials in a timely manner
• Assist with fixing RPM/FSC discrepancies for billing

Preferred Qualifications

• Experience with scheduling tasks a plus, but not required
• Experience with Quote & Book tasks a plus, but not required

Benefits

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit