Accounts Receivable & Commission Payments Assistant

Summary

Join Study Group as a detail-oriented and customer-focused professional responsible for the accurate and timely processing of all receipts and commission payments. Ensure commissions are paid according to agreed terms while providing excellent customer service to students and agents. Maintain strong relationships with internal and external stakeholders. Key responsibilities include allocating receipts, investigating unallocated cash, resolving receipting queries, creating invoices, updating customer records, and resolving system issues. You will also support process improvement projects and maintain accurate agent banking data. This is a full-time, fixed-term contract (maternity cover) based in Brighton Head Office with remote working options.

Requirements

Knowledge / good understanding of an Accounts Receivable / large volume processing function and Accounts Payable function

Responsibilities

• Allocation of all incoming receipts: Bacs, Transfers, Cheques and Card payments
• Investigate and resolve unallocated cash
• Dealing with and investigating receipting queries, ensuring response SLAs are adhered to
• Created and distributed customer invoices across the business
• Update customer records to include transferring funds between student bookings, voiding and reallocating receipts as required
• Follow up IT tickets and liaise with System Administrators to resolve system issues
• Support Shared Services Head / Managers with process improvement projects
• Responsible for the accurate production and review of the monthly/quarterly Agent Commission payment workflows
• Investigate old balances/clawbacks and seek resolution
• Prepare and process electronic transfers and payments
• Ensure all payments, bounced payments and bank fees are correctly processed in a timely manner
• Ensure bank queries and pending issues are dealt with in a timely and effective manner
• Maintain and secure accurate Agent banking data
• Support Shared Services Heads / Managers with process improvement projects
• Build and maintain good working relationships with business stakeholders
• Deliver excellent customer service and support to Students and agents via query mailboxes
• Ensure continuous personal development with system maintenance on Agresso, Study Global, Callidus, Payonline Portal and Salesforce
• Mailbox management: track and clear agent queries in a timely manner
• Act as a point of contact with Payment providers / Students, and Stakeholders
• Answer Stakeholder queries regarding Commission Payments
• Ad-hoc. Provide support and assistance to the Finance team

Preferred Qualifications

• AAT training is preferred (but not required)
• Previous experience of accounting within a global setting would also be advantageous
• Previous experience of commission payments systems and/or processes is beneficial