Accounts Receivable Specialist

Summary

Join Muck Rack, a leading SaaS platform for PR professionals, as a self-driven Accounts Receivable Specialist. You will work closely with the Accounting Manager to ensure smooth billing and collections. Key responsibilities include transaction processing, invoice billing, following up on past-due invoices, managing customer inquiries, maintaining accurate records, and supporting month-end close processes. This role requires 2 years of experience in customer collections and 1 year with a revenue recognition billing platform (Maxio preferred). Strong communication, analytical, and problem-solving skills are essential. Muck Rack offers a competitive salary, quarterly bonuses, and a comprehensive benefits package including remote work, health insurance, paid time off, parental leave, and professional development opportunities.

Requirements

• 2 years experience with customer collections
• Minimum 1 year of experience with a Revenue Recognition billing platform (Maxio strongly preferred; Chargebee or similar software also acceptable)
• Experience with SalesForce CRM
• Experience with customer vendor portal (Coupa, Tungsten, Ariba etc)
• Strong communication skills with both internal and external stakeholders
• Understanding of basic accounting principles and financial processes
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently and remotely
• Commitment to meeting deadlines and achieving targets
• Prioritizing and managing multiple responsibilities

Responsibilities

• Transaction processing and invoices billing through our billing platform
• Following up on past due invoices for payment, resolving disputes
• Manage AR email inbox to follow up for customer payments/customer inquiries
• Manage requests from internal team (CSM/AE) for billing updates/customer information
• Research and resolve invoice discrepancies and issues
• Provide support for month end close process
• Collaborate with the team and assist with all Account Receivable functions
• Timely and accurate processing of transactions and invoices
• Efficient follow-up on outstanding invoices to ensure prompt resolution
• Support for smooth month-end close, meeting deadlines with reliable data
• Proactive in identifying and resolving discrepancies with strong attention to detail

Benefits

• Remote Work, Forever
• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Competitive geo-neutral pay in the U.S
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development