Accounts Receivable Specialist

Summary

Join ElevenLabs, a rapidly growing AI company, as a remote Accounts Receivable Specialist managing global collections and reporting. You will reconcile payments, maintain accurate records, and enhance revenue processes. This role requires strong communication and collaboration with customers and internal teams. The ideal candidate has 5+ years of experience in accounts receivable, preferably in a high-growth tech company, and proven experience with Stripe and SFDC. You will be responsible for managing enterprise customer accounts, handling chargebacks, and onboarding new customers. ElevenLabs offers various benefits, including professional development stipends, social travel stipends, annual company offsites, and coworking stipends.

Requirements

• 5+ years of experience in accounts receivable or revenue operations, ideally within a high-growth tech or SaaS company
• Proven experience with tools including Stripe and SFDC
• Familiarity with enterprise procurement and supplier onboarding platforms (Coupa, Ariba, Apex)
• Detail-oriented with strong analytical skills, particularly around data accuracy and account health
• Excellent written and verbal communication skills, including client-facing correspondence
• Experience with chargeback/dispute resolution processes
• Comfortable working cross-functionally and independently in a remote-first, fast-paced environment

Responsibilities

• Own and manage AR collections and reporting processes for enterprise customers
• Follow up on overdue enterprise invoices and conduct regular dunning communications
• Coordinate with collections agencies for escalated enterprise accounts
• Perform AR balance reconciliations in Stripe and banking
• Handle chargebacks and disputes, ensuring timely and accurate resolution
• Process invoice corrections, reissues, and adjustments based on customer and internal feedback
• Onboard enterprise customers as suppliers via Coupa, Ariba, and Apex, including verification of banking information
• Maintain data integrity for all customer and billing information in SFDC and related internal systems
• Support bad debt review and collaborate with Finance on provisioning decisions
• Monitor aging reports, identify trends or issues, and escalate as needed
• Partner with Sales, Customer Success, and Legal to resolve payment blocks and streamline the AR workflow

Benefits

• Learning & development : Annual discretionary stipend towards professional development
• Social travel : Annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite: We bring the entire company together at a new location every year
• Coworking : If you’re not located near one of our main hubs, we offer a monthly coworking stipend