Billing & Accounts Receivable Specialist

Summary

Join Ideals, a global B2B SaaS company, as a Billing & Accounts Receivable Specialist in São Paulo! You will ensure timely and accurate invoicing, collaborating with Finance, Sales, and Customer Support teams. Monitor customer responses and manage communication with clients in North and South America. This role requires experience in billing or accounting, customer-facing roles, and local invoicing systems (NFS-e). Native Portuguese and B2 English proficiency are essential. Ideals offers remote-first flexibility, a home workplace budget, professional development opportunities, a wellness package, and various other perks.

Requirements

• 2+ years of Billing or other accounting process handling experience is preferable
• 1+ year experience in leading customer-facing organizations
• Experience with local invoicing systems (NFS-e)
• Native Portuguese and at least B2 English proficiency
• Strong analytical and systems skills with high attention to detail
• Excellent organizational skills to manage multiple tasks efficiently
• Proficiency in Microsoft Office suite
• Good knowledge of business communication standards

Responsibilities

• Create invoices following standard procedures, and issue Nota Fiscal
• Perform quality control on automatically generated invoices, verifying data accuracy and completeness
• Conduct monthly billing reconciliation between ERP system invoices and local Nota Fiscal
• Collaborate with cross-functional teams (Finance, Sales, Customer Support) on contract terms, payments, client requests, and reporting
• Monitor customer responses, manage calls, emails and incoming requests from clients from the assigned territory (Southern and North America), respond promptly and provide customer feedback
• Maintain ongoing communication and monitor the portfolio of debtors from South America

Preferred Qualifications

• Experience in a B2B SaaS environment
• Bachelor’s degree, preferably in finance and accounting

Benefits

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Tailored Wellness Package for your physical and mental health
• Wellhub membership with access to numerous sports activities
• Funding for sports competitions
• Health-related time-off
• Team-building offline and online events
• Budget for local gatherings in global locations
• Generous internal referral program