Activation Manager

Summary

Join Vonage as an Activation Manager and play a critical role in activating customer revenue. You will build trust with new customers, align Vonage resources with their activation goals, and ensure timely revenue generation. This involves engaging with customers, collecting data, identifying and resolving blockers, and serving as a liaison between the customer and internal teams. You will also create tracking processes, meet revenue goals, document customer interactions in Salesforce, and identify process improvement opportunities. The role requires strong communication, analytical, and interpersonal skills, along with experience in consultative solution selling or account management. Vonage offers a comprehensive benefits package including medical, dental, vision, paid time off, and more.

Requirements

• Bachelor’s Degree in a business, technology or related discipline
• Prior experience (2-3 years) in consultative solution selling to business clients or prior account management experience
• Strong interpersonal and communications skills
• Analytical skills to evaluate and interpret product and service-related situations

Responsibilities

• Engage with new customers to welcome them to Vonage and offer them resources available to them as they prepare to turn up services
• Perform basic customer data collection including confirmation of services, resources they need and timing milestones for revenue activation
• Identify customer blockers and work with internal technical and support teams to develop issue resolution plans, milestones and review points
• Serve as day-to-day liaison with assigned customers to ensure successful and timely completion of revenue activation activities
• Create a tracking process to facilitate proper reporting to the Americas Sales leadership team and Account Managers as needed
• Meet annual revenue goals which are based on new logo acquisition targets across the Americas sales region
• Document customer responses in Salesforce providing feedback to sales leaders, the account manager and to other relevant team members and resources
• Work with fellow team members to identify process effectiveness and efficiency improvement opportunities
• Understand possible upsell opportunities from indirect customer communications and update in Salesforce for the benefit of the account manager continuing to upsell, following successful activation of the original services
• Develop strong working relationships with assigned customer representatives
• Leverage working relationships with the Customer Solution Manager (CSM) team, internal product teams, sales teams to address customer needs and inquiries

Preferred Qualifications

• Ability to Build immediate customer relationships
• Ability to Build trust with new customers and give them resources and the confidence to activate services with Vonage on schedule
• Ability to Thrive in a fast-paced environment
• Ability to Prioritize multiple tasks and manage each within time constraints and deadlines
• Ability to Dig into issues and problems to understand underlying causes both with the customer and with Vonage
• Ability to Be helpful, available but empathetic to customer changes including those which might impact revenue
• Desire to understand and gain expert knowledge of Vonage products and services

Benefits

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance