Customer Activation Manager

Summary

Join Ramp as a Customer Activation Manager and play a key role in delivering value to customers and driving revenue. You will be responsible for implementing Ramp's products for new strategic enterprise customers, acting as a consultant and guiding them through setup and best practices. This early-stage role offers the opportunity to shape Ramp's activation methodology and contribute to the company's growth. You will work closely with various teams, including Account Executives, Technical Consulting, Product, and Engineering, to ensure successful product launches. Your responsibilities include project management, understanding customer workflows, driving product utilization, and providing expert guidance on Ramp's product suite. You will also partner with the product team to incorporate customer feedback and facilitate product workshops.

Requirements

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
• Experience managing strategic enterprise customer relationships with numerous stakeholders
• Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Responsibilities

• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
• Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

Preferred Qualifications

• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing a nascent product to an Enterprise
• Experience at a high-growth startup

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance