Activations Specialist

Summary

Join Credit Key, a company reinventing B2B financing, as an Activation Specialist. You will be part of the Client Success team, becoming an expert in our product to help borrowers get approved. This role involves directly assisting potential borrowers, overcoming objections, and maximizing approvals. You will collaborate with other teams and achieve monthly, quarterly, and annual goals. The ideal candidate has 2+ years of customer-facing experience, excellent communication skills, and a proactive mindset. Credit Key offers a competitive compensation package, great healthcare benefits, 401k match, and a fully remote, flexible work environment.

Requirements

• 2+ years working in a customer facing or sales role
• Excellent communication abilities
• Ability to overcome objections
• Ability to demonstrate ongoing growth and resilience demonstrated by a humble desire to understand and implement feedback
• Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
• Desire to work in a startup environment, with proactive mindset and minimum need for supervision demonstrated by the ability to adjust, pivot, and ultimately thrive even in the midst of ambiguity
• Experience with CRM software (ex. Hubspot)
• Ability to prioritize and manage workload to meet deadlines demonstrated by strong organizational skills and a strong work ethic
• Ability to manage multiple, concurrent client relationships
• Ability to anticipate change and adjust priorities accordingly
• Excellent eye for detail – ability to create accurate and high quality pieces of work

Responsibilities

• Work directly with potential borrowers to help them in getting approved on the platform
• Interface
• Become an expert in the Credit Key product, and help inspire customers with this knowledge
• Deliver results, provide high quality customer interactions, and successfully maximize borrower approvals
• Coordinate with Product, Risk, and Client Success to execute on approval goals
• Go the extra mile to help convert potential borrowers to satisfied customers using the platform
• Assist with other customer support business functions as necessary
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management

Preferred Qualifications

Familiarity with Zendesk

Benefits

• Competitive compensation package with equity and paid time off
• Great healthcare benefits
• 401k match
• 100% Remote. Flexible work schedule & location
• Work From Home / Internet / Cell Phone Stipend
• Supportive. Highly collaborative team environment