Advisory Presales Solution Consultant - CPQ Solutions

Summary

Join ServiceNow's Solution Consulting team as a senior-level technical expert and significantly contribute to the company's success. You will be responsible for developing and positioning tailored solutions during the sales process, guiding customers through discovery, design, and demonstration. This hands-on role requires deep expertise in CRM and CPQ technologies and strong technical understanding of APIs, middleware, and web technologies. You will build trusted relationships with stakeholders, provide feedback to improve offerings, and stay updated on market trends. The position involves leading technical discovery sessions, designing product demonstrations, and representing the company at events. Success in this role requires excellent communication, collaboration, and strategic thinking skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of experience in pre-sales solution consulting, sales engineering, or a similar role
• Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify
• Strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (JavaScript, JSON)
• Proven experience conducting technical discovery sessions and designing customer-focused solutions
• Excellent communication and presentation skills across technical and business audiences
• Strong collaboration skills, with experience working cross-functionally with Sales, Product, Engineering, and Marketing teams
• Ability to think strategically and operate independently in a fast-paced, remote-first environment
• Confidence and experience in engaging executive-level stakeholders and influencing strategic decisions

Responsibilities

• Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
• Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
• Design and deliver tailored product demonstrations that effectively highlight business value
• Build trusted relationships with both technical and executive stakeholders, including C-level decision-makers
• Provide actionable insights and feedback to Product and Engineering teams to improve offerings
• Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team
• Stay up to date on market trends, competitors, and emerging technologies
• Represent the company at key marketing and customer events, including workshops, briefings, and conferences

Preferred Qualifications

• ServiceNow or other relevant cloud platform certifications are a plus
• Experience within EMEA industry verticals such as manufacturing, telecommunications, or technology