Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting Employee Experience Solution Sales. As a hands-on technical consultant, you will guide revenue for one of our products, collaborating with Sales, Product Management, and the executive team. You will be responsible for discovery and qualification of AI-related sales opportunities, delivering product demos, conducting workshops, and educating colleagues on AI solutions. This role involves developing sales assets and staying current on competitive analysis. The ideal candidate possesses extensive pre-sales experience and ServiceNow platform proficiency. This is a client-facing role requiring collaboration and territory management skills.

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

Responsibilities

• Assist the greater SC organization with discovery and qualification of AI related sales opportunities within existing customers
• Provide deep knowledge, expertise, and thought leadership in support of the AI suite of capabilities on the ServiceNow platform
• Deliver product demos using compelling story telling based on business outcomes
• Execute hands on workshops in a variety of scenarios to customers based on existing sales opportunities
• Assist and educate your field SC and SSE counterparts on the value of our AI solutions, as well as guidance around the best ways to provide customers with validation of value
• Development of assets that can be used by the greater SC organization such as Demos, use cases, stories, competitive assets and more
• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows