Advisory Solution Consultant

Summary

Join ServiceNow's Employee Workflows Solution Consulting team and significantly contribute to our future success by supporting the Employee Workflows product suite. You will play a key role in driving revenue for various HR and workplace solutions. This hands-on technical consultant position requires expertise in the ServiceNow platform and strong sales cycle navigation skills. The ideal candidate possesses experience in integrating AI into work processes and a proven track record in pre-sales solution consulting or sales engineering. You will lead discovery workshops, provide product demonstrations, and collaborate with various teams to achieve sales goals. This role offers a competitive compensation package and benefits.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of pre-sales solution consulting or sales engineering experience
• OR 3+ years of direct ServiceNow implementation experience or ServiceNow platform/product owner experience
• Proficiency with the ServiceNow platform or technical expertise with other cloud software solutions
• Familiarity with common “industry standard” HRIS integration use cases
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel throughout the East region and work with customers in EST

Responsibilities

• Support product sales as a technical and domain expert of the Employee Workflows product suite
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Employee Workflows solutions with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

• Experience at a ServiceNow partner
• Time spent as a ServiceNow product owner

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $126,000-$208,000
• Equity (when applicable)
• Variable/incentive compensation