Solutions Consultant

Summary

Join AffiniPay as a Solution Consultant, Docketwise and partner with the sales team to understand customer needs, strategize sales cycles, and deliver compelling product demonstrations. You will leverage your legal industry expertise and technical skills to showcase AffiniPay's services. Responsibilities include managing customer trials, acting as a product expert for the sales team, and delivering presentations. The ideal candidate possesses 2+ years of experience in a customer-facing software role and within the legal industry. Strong communication, technical, and problem-solving skills are essential. AffiniPay offers a comprehensive benefits package including fully covered medical, dental, and vision insurance; paid time off; 401k matching; bonuses; and professional development opportunities.

Requirements

• 2+ years of experience in a customer facing role at a software company
• 2+ years of experience in the legal industry such as a paralegal, office administrator, legal clerk or other role
• Ability to clearly communicate technical information
• Ability to autonomously manage ambiguous situations
• Strong interest in learning new and challenging platforms
• Technical skills combined with significant social prowess
• Genuine passion for customer service and an ability to troubleshoot in an unknown product ecosystem
• Ability to identify and learn new technology and skills without explicit guidance
• Capable of owning difficult situations all the way through to completion
• Willingness to develop technical skills outside of normal working hours

Responsibilities

• Partner with the Sales Team to articulate the overall AffiniPay value proposition, vision and strategy to our prospective and current customers
• Technically close complex opportunities through advanced competitive knowledge, technical skill, industry knowledge and credibility
• Uniquely understand our customer’s problems and pain points with the ability to demonstrate and communicate the unique value our technical solutions offer primarily in English, but also Spanish if applicable
• Utilize industry knowledge and experience to craft custom demonstrations and value propositions by practice area, segment and persona
• Own product engagement with customers during the trial phase. Communicate AffiniPay’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Act as a central point of contact for the sales team about product, product requirements in the legal space and business fit for our prospective customer
• Deliver product and technical demonstrations / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and software business/technical teams regarding product feedback, industry trends and competitive landscape
• Train sales team on demo techniques, providing guidelines, scripts and other resources to assist in the advancement of demo skills of the entire sales team
• Other duties as assigned

Preferred Qualifications

• Previous experience using Docketwise
• Bilingual in Spanish/English

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups