Advisory Solution Consultant

Summary

Join ServiceNow's pre-sales Solution Consultant team and support top Manufacturing customers in the US. As a technical thought leader, you will spearhead technical sales, driving revenue across all ServiceNow solutions. You will be responsible for developing and presenting solutions, leading discovery workshops, and collaborating with a regional team. This role requires strong technical expertise, experience in pre-sales consulting, and a deep understanding of the ServiceNow platform. The ideal candidate possesses experience integrating AI into work processes and a proven ability to map solutions to customer needs. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of pre-sales solution consulting or sales engineering experience or equivalent
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with a Sales counterpart to promote execution excellence
• Ability to actively listen to customer requirements and map the appropriate solution to address the customer’s business issue
• Eagerness and willingness to continuously learn

Responsibilities

• Support sales as a technical and domain expert of a client-facing sales team
• Own the Technical Strategy for accounts in your territory
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

• Experience in Manufacturing industry
• Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters
• Strong preference for Southern California location
• Travel as necessary

Benefits

• Base pay of $131,925 - $217,725
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs