Advisory Solution Consultant

Summary

Join ServiceNow as an Advisory Solution Consultant and play a vital role in understanding client challenges, proposing tailored solutions, and ensuring seamless implementation. Collaborate with the sales team to grasp client needs, conduct in-depth analyses to develop customized solutions, and create compelling presentations showcasing our offerings. Serve as a trusted advisor, offering insights and recommendations, and conduct product demonstrations. Collaborate with cross-functional teams for smooth implementation and provide ongoing support. Stay updated on industry trends and contribute to team growth through knowledge sharing. This role requires experience in leveraging AI in work processes and a bachelor's degree or equivalent experience.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience
• 5+ years of experience in solution consulting, technical sales, or a related role
• Proven expertise in analysing complex business requirements and designing innovative solutions
• Strong technical acumen with the ability to understand and explain technical concepts effectively
• Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders
• Demonstrated experience in building and nurturing client relationships
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Strong problem-solving skills and the ability to think strategically and creatively
• Commitment to diversity, equity, and inclusion, and ability to work effectively with individuals from diverse backgrounds

Responsibilities

• Collaborate with the sales team to understand client requirements and business objectives
• Conduct in-depth analysis of client needs and pain points to develop customised solutions
• Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients
• Serve as a trusted advisor to clients, offering insights, best practices, and recommendations
• Conduct product demonstrations and effectively address client questions and concerns
• Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions
• Provide ongoing support and assistance to clients throughout the project lifecycle
• Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise
• Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration

Preferred Qualifications

Experience with ServiceNow, Enterprise SaaS and Large Public Sector organisations is a plus

Benefits

Work Personas (flexible, remote, or required in office)