Advisory Solution Consultant

Summary

Join ServiceNow's Core Enterprise Solution Consulting team as a Solution Consultant and contribute to the company's hyper-growth in the Retail and Hospitality sector. You will play a key role in driving revenue by leading and collaborating with a broad deal team, including Sales, Solution Specialists, and executives. This role involves developing and presenting solutions, building strong customer relationships, and ensuring customer success. You will act as a general manager for your business, embodying servant leadership and a growth mindset. The position requires significant experience in solution consulting or sales engineering, proficiency in SaaS solutioning, and a strong understanding of AI integration. Success in this role demands strong sales acumen, collaboration skills, and a commitment to continuous learning.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of solution consulting or sales engineering experience
• Proficiency in leading SaaS solutioning and sales in enterprise accounts
• Experience working in a team-based, hyper-growth environment
• Sales acumen, to drive best-practice sales execution with you sales counterpart
• Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners
• Experience working collaboratively with product management, product marketing, partners, and professional services

Responsibilities

• Quarterback the executive solution and deal strategy across a broad deal team with our largest customers
• Develop, position and present industry-specific solutions and articulate how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business
• Drive the revenue growth of your business as an industry, functional and technical expert
• Lead solution strategy and deal strategy at an account level across a broad deal team
• Develop and maintain executive (C-Level) and line of business (Director level) customer relationships
• Lead discovery to clearly define customer challenges
• Deliver best-in-class solution demonstrations and presentations to align the value of our solution with customer needs
• Articulate how customers will adopt our solution to realize the value of their investment
• Continuously learn about product innovations
• Act as an industry thought leader
• Provide feedback to product development on how we can innovate our products to drive greater value to customers
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

• Experience with the ServiceNow platform
• Experience in the Retail and Hospitality industry
• Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters
• Experience advising on delivery and value realization post-sale
• Travel, as necessary