Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team as a technical consultant, playing a key role in driving sales success across the product portfolio. You will guide revenue generation, collaborating with Sales, Product Management, and the executive team. This hands-on role involves broad solution delivery and in-depth solution positioning throughout the sales process. As a Solution Consultant, you will develop, position, and provide product-specific solutions during sales cycles while achieving sales goals. You will support product sales as a technical and domain expert, lead discovery workshops, and provide product demonstrations. The role also includes answering product and technical questions, providing product enhancement feedback, sharing best practices, staying current on competitive analysis, and supporting marketing events.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows