Advisory Solution Consultant, Customer & Industry Workflows

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting CX/Customer Workflow Solution Sales. As a technical consultant, you will guide revenue for one of our products, collaborating with Sales, Product Management, and the executive team. This hands-on role involves developing, positioning, and delivering product-specific solutions throughout sales cycles. You will lead discovery workshops, provide product demonstrations, answer technical questions, and offer feedback to product management. Collaboration with other Solution Consultants to share best practices is also expected, along with staying updated on competitive analysis and supporting marketing events. This position requires deep expertise in the telecommunications domain, specifically Service Order Management (SOM).

Requirements

• Deep Telco Expertise: Extensive hands-on experience in the telecommunications industry, with a strong focus on Service Order Management (SOM) and order management systems
• OSS/BSS Background: Proven expertise in OSS/BSS environments with a solid understanding of operational and business process integration
• API Proficiency: In-depth knowledge and practical experience with TM Forum APIs and standards, including working with frameworks such as eTOM and SID
• Communication: Excellent communication skills with a capability to translate complex technical concepts to non-technical stakeholders
• Problem Solving: Strong analytical skills with a focus on innovation and process improvement
• Team Player: Ability to work collaboratively in cross-functional, global teams

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

• Technical Skills: Proficiency with telecom tools and platforms (e.g., Amdocs, Oracle Communications, Ericsson, etc.) is highly desirable
• AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry