Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team as an Advisory Solution Consultant for Strategic HCLS Accounts and significantly contribute to the company's success. Guide revenue generation for all products, collaborating with Sales, Product Management, and the executive team. This hands-on technical role involves deep solution delivery and positioning throughout sales cycles. Responsibilities include assisting sales with customer needs qualification, acting as a lead technical advisor on strategic accounts, providing training to colleagues, conducting product demonstrations, developing demo materials, managing demonstration environments, and delivering Proof of Concept engagements. You will also respond to RFPs, stay updated on product developments, support marketing events, conduct competitive analyses, and understand the business and technical aspects of the products. Finally, you will conduct transition briefings and serve as a ServiceNow subject matter expert at executive briefings and marketing events.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Mastery of the Sales process and trusted advisor for account representative
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology
• Exceptional communication and presentation skills to include technical and business concepts
• Understanding of and experience selling to enterprise IT architecture
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization
• Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management
• A high degree of passion, energy, and drive

Responsibilities

• Assist the sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis
• Participation on strategic accounts as the lead technical advisor
• Provide mentoring and training to peers and other colleagues in the organization
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via web meeting
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POC
• Supporting Marketing events – user conferences, trade shows, webinars, etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. as it relates to the overall strategic initiatives of the customer
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Preferred Qualifications

• Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process)
• Experience selling into and/or working with Pharma/Life Sciences a strong preference

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs