Advisory Solution Consultant

Summary

Join ServiceNow as a Solution Consultant and play a vital role in understanding client challenges, proposing tailored solutions, and ensuring seamless implementation. Collaborate with the sales team to understand client requirements and business objectives; conduct in-depth analysis of client needs; create compelling presentations and proposals; serve as a trusted advisor to clients; conduct product demonstrations; collaborate with cross-functional teams; provide ongoing support; stay updated on industry trends; and contribute to team growth. The role requires experience in leveraging AI in work processes, a bachelor's degree or equivalent experience, 5 years of experience in solution consulting or a related role, and proven expertise in analyzing business requirements and designing solutions. Strong technical acumen, communication skills, and experience building client relationships are essential. The position offers a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience
• 5 years of experience in solution consulting, technical sales, or a related role
• Proven expertise in analysing complex business requirements and designing innovative solutions
• Strong technical acumen with the ability to understand and explain technical concepts effectively
• Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders
• Demonstrated experience in building and nurturing client relationships
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Strong problem-solving skills and the ability to think strategically and creatively
• Experience with ServiceNow and working with Public Sector or in Public Sector
• Commitment to diversity, equity, and inclusion, and ability to work effectively with individuals from diverse backgrounds

Responsibilities

• Collaborate with the sales team to understand client requirements and business objectives
• Conduct in-depth analysis of client needs and pain points to develop customised solutions
• Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients
• Serve as a trusted advisor to clients, offering insights, best practices, and recommendations
• Conduct product demonstrations and effectively address client questions and concerns
• Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions
• Provide ongoing support and assistance to clients throughout the project lifecycle
• Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise
• Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration