Remote Aftermarket Account Manager - Biomass

Summary

Join our team as an Aftermarket Account Manager to champion commercial efforts for CPM product lines in the US biomass industry. You will work with the sales team to improve operations, standardize processes, increase efficiency, grow aftermarket sales, and ensure timely service to customers.

Requirements

• 5+ years Commercial, Sales, or Operations experience within the Food/Agriculture/Bioenergy complex
• Strong mechanical aptitude and willingness to get one’s hands dirty
• Excellent communications skills, with the ability to speak in public and to multiple levels within customer organizations, including technical specialists, procurement officers, and senior management
• ERP and customer relationship management (CRM) experience
• Self-starter, driven, and a results-oriented sales professional
• Outcome focused with the ability to manage competing priorities and work well under pressure
• Well-developed sales and presentation skills
• Strong attention to detail
• Effective at problem solving, negotiation, and conflict resolution
• Previous experience managing, leading, and developing talent in a team environment is a plus
• Experience successfully managing multiple accounts simultaneously, collaboration and working successfully with multiple departments
• Entrepreneurial spirit and approach

Responsibilities

• Develop and implement sales strategies to improve service and sales to customer base
• Responsible for Aftermarket sales for all CPM product spare parts and service to customers across the region
• Responsible for personnel management to maintain a strong team and culture
• Review current sales & service roles & tasks to search for improvements that can be implemented
• Create and/or improve sales & service training for equipment and internal processes
• Assist the Americas Aftermarket Sales Director with projects, sales opportunities, presentations, pricing efforts, travel, strategy, and programs
• Understand CPM equipment to troubleshoot customer solutions
• Build relationships with customers and sales representatives
• Create & achieve aftermarket  budget, forecast, and goals for increasing CPM revenue & market share
• Prepare field reports after customer visits and distribute to the appropriate personnel
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
• Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements
• Oversee creation of SAP quotations, opportunities, sales orders, and purchase requisitions according to the procedures
• Manage customer accounts ensuring alignment with customer, market segment, and CPM strategies
• Identify and understand technical requirements of customers and connecting these with CPM’s products and solutions
• Reports to management and colleagues about market developments and new possible opportunities in the industry
• Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met
• P e r f orm other r e lat e d du t ies a s r e qui r e d a nd a ss i g n e d
• Collaborate and direct CapEx leads to Biomass CapEx sales team

Benefits

• Remote work options are available
• Business travel (up to 50%)