CPM Americas is hiring a
Aftermarket Account Manager

Summary

The Aftermarket Account Manager will work with the CPM Americas Aftermarket Sales Director to improve operations, standardize processes, increase efficiency, grow aftermarket sales, and ensure timely, professional service to customers. The role requires 5+ years of commercial, sales, or operations experience in the food/agriculture/bioenergy complex, strong mechanical aptitude, excellent communication skills, ERP and customer relationship management experience, self-starter attitude, and entrepreneurial spirit.

Requirements

• Bachelor's degree in a technical or business field - chemistry, agriculture, industrial sciences, chemical engineering, finance, or mechanical engineering preferred
• Experience selling/supporting technical solutions, preferably within the oilseed, animal feed, biomass, food, and materials processing industries
• Residence in United States
• Remote work options are available
• Proficiency in Microsoft Office software including Excel, Teams, PowerPoint, and Word

Responsibilities

• Develop and implement sales strategies to improve service and sales to customer base
• Responsible for Aftermarket sales for all CPM product spare parts and service to customers across the region
• Responsible for personnel management to maintain a strong team and culture
• Review current sales & service roles & tasks to search for improvements that can be implemented
• Create and/or improve sales & service training for equipment and internal processes
• Assist the Americas Aftermarket Sales Director with projects, sales opportunities, presentations, pricing efforts, travel, strategy, and programs
• Understand CPM equipment to troubleshoot customer solutions
• Build relationships with customers and sales representatives
• Create & achieve aftermarket budget, forecast, and goals for increasing CPM revenue & market share
• Prepare field reports after customer visits and distribute to the appropriate personnel
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
• Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements
• Oversee creation of SAP quotations, opportunities, sales orders, and purchase requisitions according to the procedures
• Manage customer accounts ensuring alignment with customer, market segment, and CPM strategies
• Identify and understand technical requirements of customers and connecting these with CPM’s products and solutions
• Reports to management and colleagues about market developments and new possible opportunities in the industry
• Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met