AI Data Consultant

Summary

Join NICE's AI Center of Excellence as a Data Consultant and contribute to the delivery excellence and increased adoption of our AI solutions portfolio. You will work closely with clients and internal teams to leverage data insights, enhance system adoption, and foster strong client relationships. This role demands high individual accountability and a commitment to exceeding business partner needs. You will collect and interpret large datasets, create data correlation models, collaborate on account strategies, and enhance consulting methodologies. The position requires strong analytical skills, excellent communication, and experience in BI, data science, and enterprise reporting.

Requirements

• Bachelor's degree in Business, Computer Science, Mathematics, or a related analytical field (advanced degree preferred) or equivalent experience
• Exceptional attention to detail and ability to identify gaps in source data
• Relevant professional experience in BI, data science, statistical analysis, and/or enterprise reporting
• High competency with Microsoft Excel and related platforms, including pivot tables, Visual Basic, and formulae for data reporting purposes
• Advanced skills in developing ETL along with reports and dashboards using tools such as Python, Power BI, or Tableau
• High intellectual curiosity, advanced analytical skills, and effective communication of complex concepts
• Ability to work flexibly and independently in a dynamic environment
• Proven ability to work successfully with clients and business partners directly
• Excellent problem-solving skills in high-pressure situations
• Strong negotiation skills to resolve competing priorities
• Proven ability to influence cross-functional teams without formal authority
• Excellent verbal, written communication, and presentation skills
• Experience working in an enterprise and matrixed hierarchy

Responsibilities

• Collect and interpret large data sets of customer KPIs, focusing on identifying patterns and trends, and report results and recommendations for value achievement to business executives or decision-makers in a consumable and actionable format
• Create strong models of data correlation between business KPI improvement and adoption of NICE solution capabilities by customer end users
• Collaborate with internal Business Consultants to define account strategies centered around value achievement
• Enhance consulting value achievement methodology by creating scalable and repeatable models and processes for new data collection, analysis, and reporting
• Develop continuous improvement programs to achieve financial goals via NICE AI solutions
• Design, develop, deploy, and maintain automated BI solutions including dashboards, scorecards, and other reports and visualizations
• Provide deep insights and recommendations based on thorough data analysis and independent discovery
• Communicate complex analysis and insights to various stakeholders within and outside analytical teams
• Develop and deliver compelling, story-driven, data-driven insights
• Address challenging data issues and technical problems as they arise
• Analyze customer KPI performance and develop improvement plans, gap analysis, and conduct regular business reviews
• Support NICE Business Consultants in identifying additional solution opportunities

Preferred Qualifications

• 5+ years of relevant professional experience in BI, data science, statistical analysis, machine learning, and/or enterprise reporting
• Advanced SQL and Python skills are a plus
• Power BI and Tableau experience, courses, or certifications
• Proven data analyst experience, preferably in the contact center industry
• Domain experience with contact center self-service analytics, conversation design, IVR & routing, and/or speech analytics