Ai Data Service Team Lead

Summary

Join Acolad, a global leader in language and content solutions, as an AI Data Service Team Lead! Manage a team of project managers overseeing the entire lifecycle of complex AI data projects. Ensure timely delivery, coordinate with cross-functional teams, and mentor your team. This fully remote position requires strong leadership, communication, and project management skills in data services. The role involves managing project budgets, timelines, and client relationships while implementing quality control processes and identifying process improvements. Acolad offers paid time off and opportunities for professional growth within a dynamic international team.

Requirements

• High School Diploma or University Degree in lieu of experience
• 5+ years of experience in project management in Data services or a closely related field
• Exceptional leadership and communication skills, with a proven ability to manage teams and complex stakeholder relationships
• Experience with CAT Tools is required
• Very good analytical and organizational skills
• Comfortable in speaking to difficult customers on processes/projects
• Resilient in stressful situations
• Fluency in English is mandatory
• Excellent knowledge of commonly used computer desktop applications and services (e.g MS Office, Excel)
• This position will work in the EST hours from 8/9-5/6 and would need to cover PST hours, as needed

Responsibilities

• Directly manage a growing team of project managers located throughout the world, while ensuring clear expectations and communication, mentoring, reviews, capacity planning, company satisfaction, and productivity
• Lead, plan, and delegate the execution of large-scale AI Data projects (data annotation, collection, evaluation, transcription, translation, etc.). Oversee all phases of the project lifecycle, from initiation through to successful delivery. Strategically allocate resources to maximize efficiency and effectiveness
• Manage a dynamic project team, facilitating strong communication across all stakeholders. Act as the primary liaison with client, maintaining and enhancing client relationships
• Proactively conduct risk assessments and devise tailored mitigation strategies
• Keep a stringent check on project budgets and timelines, ensuring projects are delivered within the agreed parameters
• Implement quality control processes and monitor project outputs while maintaining a healthy margin for each initiative
• Continually identify and implement process improvements and best practices to optimize project outcomes
• Adapt to shifting schedules to manage global project timelines

Preferred Qualifications

• A strong interest in AI and machine learning, with a solid understanding of AI training and testing dataset workflows and their impact on AI performance
• Proficiency in scripting languages such as Python, R, or others
• Excellent command of Microsoft Excel for data analysis, reporting, and visualization
• Understanding of data structures and basic data modeling, which can aid in structuring projects and understanding client needs more deeply
• Familiarity with data analysis and visualization tools like Tableau or Power BI to enhance data-driven decision-making

Benefits

• An opportunity to work as part of a dynamic international team!
• An opportunity to grow within the company! We review performance regularly and will work with you to reach your career goals
• We offer paid time off based on the number of hours worked. (accumulated time off)
• We pay in USD. The pay for this position is up to $15/hour