Remote AI & Innovation Subject Matter Expert

Summary

Join us as the AI & Innovation Subject Matter Expert (SME) to lead AI-driven initiatives at MySigrid, enhancing system efficiencies and customer engagement. This role is pivotal in driving internal adoption of AI tools and overseeing innovative automation solutions.

Requirements

• Minimum of 2 years of relevant experience
• Expertise in a contact center environment or a similar setup, with a focus on workflow automation
• Experience in virtual assistant or BPO operations
• Strong project management and leadership capabilities

Responsibilities

• Partner with the Customer Success Team to design and execute AI and automation initiatives that boost performance and engagement
• Collaborate with cross-functional teams to maximize the integration and usage of AI and automation tools
• Provide training and development opportunities to enhance team members' proficiency in AI products
• Continuously assess and refine the service model to align with emerging industry trends and standards

Benefits

• Competitive salary package
• Reimbursable internet charges
• Comprehensive training and continuous learning advantages
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes
• High importance to work-life balance with the opportunity to work from home part of the week
• Opportunity to venture into other areas of the business as you continue to contribute to the company's growth
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues
• Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination