Manager, Global Accounts

Summary

Join ZipRecruiter's Enterprise Account Management team as a passionate Manager! Reporting to the Director, you will lead a high-performing team, exceeding quarterly goals and ensuring a seamless customer journey. Responsibilities include coaching team members, improving customer satisfaction, coordinating with internal teams, and developing training programs. This role requires 5+ years of Account Management and Sales Management experience, proven revenue forecasting, and expertise in Salesforce.com. The position offers a hybrid work environment, competitive salary, generous bonus plan, 401k matching, and an attractive paid time off policy.

Requirements

• 5+ years Account Management experience, managing the largest clients
• 5+ years Sales Management experience
• Demonstrated experience forecasting revenue
• Proven track record as a thought leader and subject matter expert
• Experience using Salesforce.com
• Proven history of leading an AM team to overachieving quota in an ever-changing, fast-paced environment
• Excellent communication, organizational and time management skills
• A professional with a high level of integrity that can be trusted to always represent the company in a professional manner
• Detail-oriented, organized and expert of time management
• Experience selling Recruitment Advertising and/or familiarity with performance-based advertising products
• Knowledge of Google Suite

Responsibilities

• Lead and coach the Enterprise Account Management (EAM) team
• Work with the EAM team to help them hit and exceed quarterly goals
• Manage a team that owns the customer lifecycle and ensures a seamless customer journey
• Provide weekly reporting and forecasts
• Conduct weekly coaching sessions with team members to effect positive change and retain top performers
• Establish and document ways to improve customer satisfaction, client retention and increase revenue
• Coordinate with multiple internal teams for implementation of new policies and procedures
• Rollout sales business rules, practices and policies with consistency amongst your team
• Work with upper management to identify, organize, and execute training regimens for new hires and ongoing training
• Manage change, course correct, and respond to business problems
• Inspire, mentor, and grow members of the EAM team

Preferred Qualifications

Travel Requirement: 50%

Benefits

• A fun environment where work-life balance is valued
• Opportunities for advancement
• Very competitive salary
• Generous bonus plan
• Employer-matched 401(k) plan
• Competitive benefits package
• Attractive paid time off policy - Open/Flexible vacation policy
• Hybrid work environment