Ai Operations Lead

Summary

Join Human Agency as their highly skilled AI Operations Lead to drive end-to-end AI operational excellence, cost optimization, and automation at scale. This execution-focused leadership role involves operationalizing AI initiatives, streamlining business processes using AI-driven methodologies, and ensuring AI/ML projects achieve efficiency, scalability, and business impact. You will implement and optimize AI and Generative AI technologies, lead AI-driven automation efforts, and work closely with various teams to ensure seamless deployment and optimization of AI/ML solutions. The role also includes identifying cost-saving opportunities, building AI-powered dashboards, and deploying AI-powered automation technologies. You will promote a culture of AI-powered innovation and operational excellence, foster cross-functional collaboration, and design AI governance frameworks. This remote position offers the opportunity to work on cutting-edge AI operational challenges and join a high-impact AI innovation team.

Requirements

• Deep expertise in AI, Generative AI, and AI-driven automation, with experience optimizing business operations through AI technologies
• Background in AI/ML engineering, AI strategy, or AI operations leadership, with a strong understanding of AI/ML product lifecycles
• Proven experience in process optimization, cost reduction, and operational excellence
• Hands-on experience deploying RPA, AI-powered OCR, and process automation tools to streamline business functions
• Strong data-driven leadership skills, using AI and predictive analytics to enhance business performance
• Comfortable navigating ambiguity, iterating in startup environments, and executing in fast-paced, high-growth settings
• Demonstrated ability to bridge the gap between technical AI development and business execution, ensuring AI-driven solutions are scalable, efficient, and aligned with business strategy

Responsibilities

• Implement and optimize AI and Generative AI (GenAI) technologies to drive productivity, efficiency, and business innovation
• Lead AI-driven automation efforts, including document processing, workflow automation, and intelligent decision-making systems
• Work closely with AI engineers, data scientists, and product teams to ensure seamless deployment and optimization of AI/ML solutions within business operations
• Ensure AI-driven processes enhance decision-making, reduce inefficiencies, and maximize impact
• Identify cost-saving opportunities, leveraging AI automation, predictive analytics, and real-time monitoring to enhance operational efficiency
• Build and refine AI-powered dashboards, performance tracking systems, and automation frameworks that improve AI project execution
• Develop AI models that enhance supply chain, resource allocation, and financial planning efficiency
• Deploy and manage AI-powered automation technologies, including Robotic Process Automation (RPA) and AI-driven process automation (APA), to improve operational productivity
• Automate documentation workflows using AI-powered Optical Character Recognition (OCR), digital documentation systems, and document management software
• Oversee AI solutions that reduce manual workload, increase accuracy, and accelerate time-to-value for complex operational processes
• Implement best practices for AI-driven data management, workflow automation, and process re-engineering
• Promote a culture of AI-powered innovation and operational excellence by integrating cutting-edge AI technologies and best practices
• Utilize AI/GenAI and data analytics tools, including predictive modeling, business intelligence, and advanced analytics, to drive strategic decision-making
• Foster cross-functional collaboration between AI engineers, business leaders, and operations teams to ensure AI technologies align with key business objectives
• Design AI governance frameworks, ensuring ethical, efficient, and scalable AI deployment
• Apply startup-style agility to build, test, and iterate AI-driven operational solutions
• Leverage experience in consulting or high-growth startups to navigate ambiguity and drive AI innovation in a fast-paced environment
• Establish scalable AI processes that support business growth, customer success, and operational efficiency
• Work closely with customers and stakeholders to ensure AI solutions meet business needs, enhance customer experiences, and drive measurable value
• Foster a customer-obsessed mindset, ensuring AI deployments align with user needs and long-term strategic goals
• Translate complex AI capabilities into practical, high-impact solutions that deliver real-world results

Benefits

Remote work; ability to travel as needed