Ambassador Program Ops and Analytics Manager

Summary

The job is for an Ambassador Program Ops and Analytics Manager at Arbitrum Foundation. The role involves managing the backend operation of the Web3 ambassador program, using analytics to optimize its performance, and collaborating with internal and external teams. The candidate should have 3+ years of project management experience, preferably in web3, and strong analytical skills.

Requirements

• 3+ years of project management experience, preferably in web3
• Previous experience in data analytics, operations management, or a similar role
• Experience with Airtable or similar database management platforms
• Strong analytical and problem-solving skills
• Excellent organizational and multitasking abilities and time-management skills
• Attention to detail
• Effective communication skills to collaborate with various teams and stakeholders
• Team-oriented with the ability to work collaboratively with diverse groups

Responsibilities

• Provide actionable insights based on data analysis to support program improvements and strategic decisions
• Collaborate with the content team on the submission and maintenance of content, ensuring it meets quality standards and timely response
• Coordinate with external teams such as operations, legal, and finance to ensure seamless, efficient program execution
• Collaborate with internal and external stakeholders to facilitate event proposals and other ambassador-related activities
• Analyze content performance and provide feedback to optimize future submissions
• Maintain the health and hygiene of the ambassador database on AirTable, ensuring data accuracy and consistency
• Keep thorough documentation of all program activities, making it easily accessible and shareable with the team
• Prepare regular reports on program performance, highlighting key metrics and insights