Ancillary Administrative Associate

Summary

Join First Help Financial (FHF), a fast-growing company, as an Ancillary Administrative Associate! This remote position focuses on managing cancellations and refunds for vehicle protection products. You will collaborate with internal teams and vendors, ensuring accuracy and compliance. The role requires strong attention to detail, communication skills, and proficiency in various software. FHF offers competitive compensation, including a bonus, and a comprehensive benefits package. This position provides opportunities for career growth within a supportive and diverse company culture.

Requirements

• 1 year experience in an administrative role
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Excellent communication skills
• Ability to multitask, self-reliant
• Experience working remotely (WFH)
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams, and Outlook
• High School Diploma or GED equivalent required

Responsibilities

• Prepare, submit, track, and reconcile ancillary cancellations
• File, track, and reconcile GAP claims
• Work closely with our third-party vendor to guarantee accuracy in cancellations and compliance
• Prepare accounts for legal review, when needed
• Investigate discrepancies with GAP claims, ensuring accurate claim payments
• Manage current ancillary contacts within Salesforce for dealers
• Maintain accurate and complete cancellation documentation
• Handle other assigned projects

Benefits

• Generous salaries
• Competitive health and welfare benefits
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Quarterly social outings
• Monthly lunches
• A robust employee recognition, and training development program to enhance your career with us