API Account Manager

Summary

Join RateHawk, a part of Emerging Travel Group, as an API Account Manager and play a pivotal role in maintaining and developing relationships with API clients. This remote position, open to US residents, requires optimizing API performance, collaborating with cross-functional teams, troubleshooting technical issues, and identifying business development opportunities. Expect approximately 20% travel time. The ideal candidate possesses 2-5 years of relevant experience in the travel industry, fluency in English (Spanish is a plus), and strong analytical and interpersonal skills.

Requirements

• Ideally, 2–5 years of experience in the travel industry, reviewing and monitoring the technical performance of the API connections
• Specializing in managing the onboarding of API-connected customers
• Acting as a midpoint between IT and the commercial team to manage technical problems
• Analyzing technical performance, error rate, traffic, and look-to-book ratio in order to detect possible areas of improvement
• Fluent in English
• Must be a citizen or permanent resident of the United States

Responsibilities

• Leverage a data-driven approach to analyze and monitor API performance. Identify areas for improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement
• Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks’ overall strategic objectives
• Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise
• Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence
• Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events

Preferred Qualifications

• Spanish is a plus
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with a fast-changing business environment, team-player, used to data-driven decision-making
• Used to data-driven decision-making, metrics-driven and good with numbers
• Ability to understand and work across a wide range of cultural contexts, reflecting ETG’s global presence

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation