API Account Manager

Summary

Join RateHawk, a part of Emerging Travel Group, as an API Account Manager and play a central role in optimizing API performance. You will leverage data analysis to identify areas for improvement, collaborate with various teams to enhance API offerings, provide technical support to partners, and expand our partner base. This remote position, based in Mexico, requires fluency in English and Spanish. The role involves approximately 20% travel for client meetings and industry events. RateHawk offers flexible schedules, remote work opportunities, internal training programs, and various other benefits.

Requirements

• Relevant experience: Ideally, 2–5 years of experience in the travel industry, reviewing and monitoring the technical performance of the API connections
• Specializing in managing the onboarding of API-connected customers; acting as a midpoint between IT and the commercial team to manage technical problems; analyzing technical performance, error rate, traffic, and look-to-book ratio in order to detect possible areas of improvement
• Language knowledge: Fluent in English and Spanish
• Travel Requirements. Up to 20% of travel time may be required
• Work Permit. Must be a citizen or permanent resident of Mexico
• Location. Mexico
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with a fast-changing business environment, team-player, used to data-driven decision-making
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers
• International mindset: Ability to understand and work across a wide range of cultural contexts, reflecting ETG’s global presence

Responsibilities

• API Optimization : Leverage a data-driven approach to analyze and monitor API performance. Identify areas for improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement
• Cross-Functional Collaboration : Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks’ overall strategic objectives
• Technical Troubleshooting : Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise
• Business Development : Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence
• Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation