Senior Technical Account Manager

Summary

Join Redox, a healthcare data integration platform company, as a Senior Technical Account Manager. Partner with enterprise customers to execute post-sale functions, act as a trusted collaborator to deliver ideal integration outcomes, and collaborate internally to manage customer success plans and escalations. Maintain internal documentation, create customer collateral, stay updated on product enhancements, and monitor industry trends. Leverage your healthcare experience, clinical workflow understanding, and EHR knowledge to provide recommendations and direction for healthcare technology adoption. Help customers expand their understanding and use of Redox and healthcare integration standards. Make a positive impact on a collaborative team and enjoy growth opportunities.

Requirements

• 5+ years of deep EHR integration and workflow knowledge
• Functional understanding of data formats like HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows
• Demonstrated experience with expanding customers and building franchises
• Ability to proactively identify new solutions, scopes, and processes for customers
• Interest in working with ambiguous and changing responsibilities and initiatives

Responsibilities

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Preferred Qualifications

Customer Success experience

Benefits

• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program