Api Optimization Manager

Summary

Join RateHawk, a leading travel-tech company, as our API Optimization Manager! This remote role, open to Latin American residents, is crucial for ensuring seamless API integration and optimal performance for our partners. You will leverage data-driven approaches to analyze and monitor API performance, collaborate with cross-functional teams, troubleshoot technical issues, and expand our API partner base. The ideal candidate possesses strong analytical skills, technical expertise, and experience in the travel industry. RateHawk offers flexible schedules, a supportive team, internal training programs, and various other benefits.

Requirements

• Ideally, 3+ years of experience in the travel industry, reviewing and monitoring the technical performance of API connections
• Specialized in managing the onboarding of API-connected customers; acting as a midpoint between IT and the commercial team to manage technical problems; analysis of technical performance, error rate, traffic, and look-to-book ratio, in order to detect possible areas of improvement
• In-depth understanding of the country's travel market, including travel trade networks (travel agencies, tour operators)
• Proactive, results-oriented, comfortable in fast-paced environments, creative problem-solving
• Data-driven, tech-savvy, experience using KPIs to track success
• Advanced Excel level, SQL, are a must
• Adaptability to multicultural environments, reflecting our global presence
• Work independently with a high level of accountability
• Develop and implement creative solutions to challenges
• Native Portuguese, and Advanced English

Responsibilities

• Leverage a data-driven approach to analyze and monitor API performance. Identify areas of improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement
• Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives
• Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise
• Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence
• Conduct API workshops and training sessions to educate partners on how to maximize the value they get from our APIs

Preferred Qualifications

• API frameworks, REST/SOAP, JSON, XML, and Grafana will be a plus
• Advanced Spanish will be a plus

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation