Technical Account Manager

Summary

Join Alloy, a leading provider of digital identity management, as a Technical Account Manager! You will provide strategic technical guidance and architect custom solutions for clients, ensuring effective product usage and increased client satisfaction. This role involves collaborating with clients, conducting technical overviews, acting as a data vendor expert, and creating client reports. The ideal candidate possesses 3-5 years of experience implementing and supporting complex technical products, excellent communication skills, and a passion for problem-solving. Alloy offers a competitive total rewards program including a minimum base salary of $96,000, equity awards, unlimited PTO, flexible work policy, comprehensive health benefits, 401k matching, paid parental leave, and a home office stipend. The position is a hybrid role with a flexible work environment.

Requirements

• 3-5 years experience implementing and supporting complex technical products with a strong desire to work in a post-implementation, client-facing role
• Hands-on, passionate and creative problem solver with the ability to lead clients to success
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client's needs and guide them to a technical solution
• Proven success in problem-solving with and for clients with a variety of requirements and technical ability levels
• Passion for learning new software, tools, and technologies

Responsibilities

• Collaborate with Scale clients to scope end-to-end technical solutions tailored to their business and development teams
• Conduct technical and architectural overviews of client needs to propose Alloy product solutions
• Act as an expert advisor on the data vendors Alloy integrates with
• Create and deliver usage audits on a regular cadence to support QBR delivery
• Help clients to integrate Alloy's API and web/mobile SDKs
• Support the development of regular client reporting, technical documentation and FAQs, and optimization suggestions
• Serve as liaison between Alloy developer teams and CSS teams
• Provide occasional client-facing workshops and webinars to help develop understanding of key technical concepts

Preferred Qualifications

• Experience in fraud & compliance for financial institutions
• Previous software development experience in one or more of the following areas
• REST APIs
• Backend languages (Node.js preferable)
• SQL (PostgreSQL preferable)
• Web development (JavaScript, HTML/CSS, React)

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan