Xero is hiring a
App Enablement Specialist

Summary

The App Enablement Specialist at Xero will be responsible for creating a meaningful experience for apps and developers joining the Ecosystem’s commercial programs. The role involves connecting and growing end-to-end relationships with these apps and developers, building expert knowledge on commercial models, engaging with apps on growth initiatives, managing cases in Salesforce queues, answering technical and accounting questions, vetting use cases, approving commercial models, and building relationships with internal teams.

Requirements

• Experience working within SaaS or Platform companies
• Previous experience in an inbound support role working with queue management
• Some accounting knowledge
• Experience discussing basic technical topics with developers
• Excellent communication skills - explain complex concepts clearly and concisely

Responsibilities

• Connect and grow end to end relationships with apps and developers with a focus on those who are already certified or want to be certified
• Build expert knowledge on our commercial models and respond to queries about them
• Engage with apps on growth and enablement initiatives e.g. through App Check-ins, App Listing Reviews and other projects
• Manage and triage cases in the Salesforce queues you are responsible for
• Answer basic technical and accounting questions as it relates to our commercial models
• Vet uses cases, assess and prioritise applications to ensure they meet pre certification requirements
• Approve the commercial model each apps gets onboarded to and then support apps who later switch commercial models
• Build relationships with internal Xero teams including partnerships, ecosystem billing and ecosystem marketing to facilitate good feedback loops, support onboarding and uplift app engagement and enablement

Benefits

• Generous paid leave
• Paid leave for mental wellbeing
• Free medical insurance
• Wellbeing and sports programs
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development