Application Administrator

Summary

Join BLEND360 as an Application Administrator for a global healthcare client! This 6-month remote contract (East Coast) offers competitive compensation and incentives. You will assist in developing and managing the Hypercare strategy for multiple project launches, manage IT tickets, work with IT on reporting metrics, prioritize defects, escalate issues, assist business units with troubleshooting, and institutionalize Hypercare processes. The ideal candidate possesses 3-5 years of technical customer service support managing pre/post-launch programs, excellent troubleshooting skills, strong communication, and project management experience. A Bachelor’s degree or equivalent experience is required. This role is not eligible for immigration sponsorship.

Requirements

• Bachelor’s degree or equivalent work experience
• Roughly 3-5 years of technical customer service support experience dedicated to managing pre- launch and post-launch programs across multiple regions
• Excellent troubleshooting skills with a strong attention to detail and problem resolution
• Strong written and verbal communication and interpersonal skills required to successfully engage with stakeholders at multiple levels of the organization
• Savvy customer service approach to engagement across multiple levels of the organization
• Knowledge of MS Teams and Suite, MS Word, and Excel

Responsibilities

• Assist in developing and managing the Hypercare strategy and approach to multiple project launches involving a multitude of donor centers
• Manage tasks and follow up on tickets submitted to IT by the centers to quickly identify solutions and establish standard processes for streamlining the flow of ticket resolution
• Work with IT on ensuring necessary data is provided to manage proper reporting metrics
• Follow established customer service approach to managing solution timelines
• Prioritize key defects and problems that need to be resolved, and escalate Hypercare issues in accordance with established governance structure
• Assist internal Business Units during IT launches in the centers on troubleshooting issues related to the application process
• Ensure institutionalization of a Hypercare process and playbook standards for all aspects of planning, execution, and stabilization periods
• Identify opportunities to streamline Hypercare, share best practices with peers and leaders and implement continuous improvement actions on a regular basis

Preferred Qualifications

Experience in project management along with top-notch organizational skills preferred

Benefits

Competitive compensation and incentive plan