Application Engineer

Summary

Join Xometry as an Application Engineer, Injection Molding and become a key link between customers, the sales team, and engineering. Analyze customer requests, provide design-for-manufacturing feedback, and create custom solutions. You will leverage your injection molding expertise to support various industries. Responsibilities include analyzing RFQs, engaging with customers, conducting technical reviews, optimizing files, managing databases, and providing customer support. The role requires collaboration with Applications Engineering and Sales. This remote EU-based position offers a unique opportunity to contribute to a dynamic and growing company.

Requirements

• Associate degree or higher in a technology field, or equivalent practical experience
• Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review
• Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies
• English C1 is required

Responsibilities

• Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings
• Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation
• Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies
• File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability
• Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility
• Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary
• Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery

Preferred Qualifications

• Vocational training or direct experience in injection molding is highly desired
• Familiarity with die casting, stamping, and metal extrusion is a plus
• Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers