Application Packager

Summary

Join Datacom as an Applications Packager and contribute to key packaging services for a major client. You will be responsible for software packaging and repackaging, project participation, documentation preparation, and problem resolution. This role requires strong technical skills in packaging tools, operating systems, and endpoint management platforms. The ideal candidate will possess 5+ years of IT experience, including 3+ years in application packaging. Datacom offers a supportive environment with career growth opportunities, remote work, flexible hours, and professional development courses.

Requirements

• 5 years’ IT industry experience, preferably within an IT managed service provider
• Approximately 3 years’ experience in a similar Application Packaging role
• Exceptional knowledge of packaging tools, InstallShield, PACE etc
• Exceptional knowledge of Windows 10, 11 and MacOS operating systems
• Knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf
• Exceptional troubleshooting, customer service, communication, and prioritisation skills
• Comfortable and able to work autonomously with minimal supervision
• Comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required
• Australian Citizenship

Responsibilities

• Software packaging and repackaging. This will cover from discovery through to deployment support
• Package based on BAU tickets as well as project
• Participate in project planning sessions and project delivery
• Prepare documentation for use by Operational staff
• Analyse and rectify packaging problems
• Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
• Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
• Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff
• Ensure outstanding levels of customer satisfaction by demonstrating the following
• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings
• Ability to operate in a team environment by demonstrating the following
• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Consult directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
• Provide constructive feedback to improve team and corporate capability
• Initiative-taking open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible
• Commitment to exceptional project delivery by demonstrating
• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environments
• Managing workloads to allow warm handover to BAU when required for project engagements
• Commitment to continuous personal development by demonstrating
• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

Preferred Qualifications

Government Security Baseline Clearance (or NV1 if possible)

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses