Application Packager

Summary

Join Datacom as an Applications Packager and contribute to key packaging services for a major customer. You will be part of a team responding to contracted and project requests, focusing on software packaging and repackaging, project planning and delivery, and documentation preparation. This role requires Australian citizenship and a government security clearance. You will leverage enterprise tools and processes to deliver high-quality services, ensuring customer satisfaction and contributing to a high-performing team. The position offers opportunities for professional development and growth within a dynamic and supportive environment.

Requirements

• 5 years’ IT industry experience, preferably within an IT managed service provider
• Approximately 3 years’ experience in a similar Application Packaging role
• Exceptional knowledge of packaging tools, InstallShield, PACE etc
• Exceptional knowledge of Windows 10, 11 and MacOS operating systems
• Knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf
• Exceptional troubleshooting, customer service, communication, and prioritisation skills
• Ability to work autonomously with minimal supervision
• Comfortable with rapid change
• Australian Citizenship
• Government Security Baseline Clearance (or NV1 if possible)

Responsibilities

• Software packaging and repackaging, from discovery through to deployment support
• Package based on BAU tickets as well as project
• Participate in project planning sessions and project delivery
• Prepare documentation for use by Operational staff
• Analyse and rectify packaging problems
• Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
• Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
• Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff
• Ensure outstanding levels of customer satisfaction by demonstrating timely responses to customer queries
• Ensure outstanding levels of customer satisfaction by demonstrating professional verbal and written communication
• Ensure outstanding levels of customer satisfaction by demonstrating attendance to, and active participation in internal/customer meetings
• Ensure outstanding levels of customer satisfaction by demonstrating follow-up on assigned action items assigned during meetings
• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Consult directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
• Provide constructive feedback to improve team and corporate capability
• Initiative-taking open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible
• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environments
• Managing workloads to allow warm handover to BAU when required for project engagements
• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

Preferred Qualifications

Availability to travel to Datacom, customer sites and conferences when required

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses