Application Specialist

Summary

Join REEDS Jewelers' IT department as an Application Specialist in a fully remote position. Drive daily support for production, maintenance, and enhancements of corporate and ERP applications. Collaborate with vendors and internal teams to define requirements, implement new features, and enhance processes. Execute functional and integration testing, troubleshoot issues, and provide training. Work in a fast-paced environment, handling sensitive data and interacting with various stakeholders. Contribute to application roadmaps and ensure system security and compliance. Lead and manage backoffice and store software projects.

Requirements

• Bachelor’s degree required in Computer Science, MIS or related area
• Minimum 5 years work experience
• ERP and corporate system application production support experience
• Ability to manage multiple initiatives and requests simultaneously
• Strong written and verbal communications are required

Responsibilities

• Provides technical leadership to all segments of business application support
• Maintain rules-based work flows to support order fulfillment processing
• Update and maintain XML code used for application integration
• Manage and support user access to ERP systems
• Work with SMEs, PMO, technical teams, and business process owners as needed to obtain business requirements to generate business cases for recommended application efficiencies & improvements
• Coordinate with PMO on the implementation of new releases, fixes, and upgrades with technical teams and users
• Ensure all appropriate software applications remain secure and SOC-compliant
• Manage, diagnose, and provide resolution to support tickets with a level of detail and escalate issues where appropriate
• Support the line of business by generating ad hoc reporting and providing data for analysis
• IT applications may require after hour or weekend support
• Ensure system documentation is accurate and current
• Expected to do presentations on application roadmaps to the IT Leadership team
• Assist and facilitate user acceptance testing with the line of business as needed
• Execute unit testing activities to validate system interface integration
• Review technology vendors and system design architecture for adherence to REEDS application architecture standards
• Develop systems data flow diagrams
• Leads and manages Backoffice and Store software projects utilizing multiple software applications

Preferred Qualifications

Data integration experience a plus

Benefits

• Merchandise discounts
• 401(k)
• Paid time off
• Health/dental/life/LTD insurance