Zeal Group is hiring a
Application Support Duty Engineer

Summary

Zeal Group, a global FinTech organization, is seeking an experienced Application Support Duty Engineer to join their team. The role involves supporting the SEA time zone, collaborating with various teams, reproducing technical issues, identifying root causes, and communicating effectively. Ideal candidates should have strong analytical skills, be comfortable engaging with customers and stakeholders, and have experience in Linux, networking, storage, and virtualized/containerized infrastructure.

Requirements

• Strong analytical and technical hands-on problem solving skills (using ELK, SQL, Devtools)
• Comfortable engaging with customers and internal stakeholders in both written and spoken form
• Ability to effectively and clearly communicate and explain technical concepts and uncovered issues/bugs
• Knowledge of systems such as Jira and Confluence for bug tracking and customer case management
• Broad experience that spans Linux, networking, storage, and ideally virtualised (e.g. KVM) and containerised (e.g. Kubernetes) infrastructure
• Experience in programming languages such as Python, C#
• Using empirical analysis, modelling and testing methodologies to validate product designs and specifications
• Excellent written and verbal communication skills; B2 or higher mastery in English

Responsibilities

• Works closely with support and engineering teams on customer support escalations for incident management, troubleshooting, analysis, and resolution
• Collaborate and communicate with support teams, product management, and internal engineering teams regarding status of incidents, troubleshooting, issue resolution, and customer status
• Work hands-on to reproduce technical issues, identifying root cause through troubleshooting and code analysis (where possible), and providing a report to engineering for deep-dive analysis and resolution management

Preferred Qualifications

Mandarin knowledge will be added advantage

Benefits

• Paid days of holidays per year, with an additional 10 days for national holidays
• Training opportunities to foster professional growth and knowledge expansion
• Remote work options
• Flexible and hybrid work schedule, reflecting our commitment to work-life balance
• Participation in the company's Referral Bonus Program