Jr. Customer Support Engineer

Summary

NDM Global Inc., a SaaS company, is hiring a Support Engineer to help customers get the best experience with their software solutions. The applicant must have at least 6 months of experience in a SaaS customer service role and live in the Western United States. Duties include resolving customer inquiries, testing product changes, developing documentation, and providing feedback for software improvements.

Requirements

• High School Diploma or equivalent
• Minimum of 6 months experience in SaaS product based customer service role
• Must live in the Western United States

Responsibilities

• Take ownership to timely resolution of customer inquiries
• Investigate and troubleshoot customer inquiries
• Assist customers to solutions in a timely manner
• Testing product/software change requests
• Develop and maintain product documentation
• Develop training materials, how to guides, solution articles, etc. to support product end users
• Operate as a subject matter expert on our software products
• Provide feedback and feature suggestions to improve overall usability of our software products
• Continuous monitoring of systems utilized
• Provide excellent customer support
• Communicate in a clear and professional manner both internally and externally
• Utilize technical documentation to investigate and resolve problems
• Actively look for ways to improve and help customers