1000heads is hiring a
Junior IT Support Engineer, United Kingdom

Summary

The job is for an IT Support role at 1000heads, a Social Transformation company. The candidate will provide support to the London office and some global users, assist with equipment setup, hardware maintenance, troubleshoot technical issues, monitor internal ticketing systems, and keep records of hardware and software. They should have good proficiency in Mac and Windows operating systems, Microsoft Office suite, Google software, and creative tools such as Adobe Creative Suite.

Requirements

• Good proficiency troubleshooting issues on Mac and Windows operating systems
• Good proficiency with Microsoft Office suite, Google software and creative tools such as Adobe Creative Suite

Responsibilities

• Assisting with the set-up of equipment for new starters, meetings, and system and maintenance tasks
• Supporting hardware maintenance and updates
• Keeping records of hardware and software
• Providing face-to-face and remote support to staff, diagnosing, and troubleshooting issues on MacOS and Windows devices effectively and efficiently
• Troubleshooting basic network issues in the office (wifi & switching)
• Monitoring the internal ticketing system (freshservice)
• Administering and troubleshooting Office 365 applications, including Outlook and Teams
• Administration support to the IT & Security Manager (possibly extending to the IT Director)
• Ensuring that tasks are prioritised and organised efficiently
• Supporting management with any other duties that may arise

Preferred Qualifications

Basic experience with networking protocols and equipment such as firewalls, switches and access points (advantageous but not essential)

Benefits

• Additional holiday day for each year of service, up to 25 days
• Additional festive shutdown period between Christmas and New Years period
• Subsidised gym membership
• Private Medical Cover
• Company Pension Scheme
• Personal development fund
• Cycle to work scheme
• Regular company socials/away days, free Monday breakfasts and Friday drinks
• Flexible working, hybrid 1-2 office days per week #LI-Hybrid