Remote Application Support Engineer

Summary

Join Cubic Telecom as an Application Support Engineer and be part of our fast-paced, highly flexible environment. As a key member of our Level 2 support team, you will provide excellent technical support and customer service, working completely remotely from the Philippines.

Requirements

• Fluent English
• A degree level qualification in a technical discipline such as Computer Science or Software Engineering
• Knowledge and experience of administering or using Microsoft IIS
• Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
• Ability to diagnose & address application issues
• Working Knowledge of IT Hardware and Software
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Customer Focused with excellent written and verbal communication and reporting skills
• Demonstrable ability to learn technical information, processes and applications quickly
• Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
• Demonstrated ability to be flexible and take a proactive approach to problem solving

Responsibilities

• Coordinate with support and development teams to resolve application and system issues
• Design and maintain expertise in flow of application process and systems related to company
• Administer and resolve applications issues, provide updates and perform root cause analysis
• Supervise all alerts related to application and system procedures and provide services pro-actively
• Maintain good professional relationships with counterparts of engineering and customer support departments
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
• Perform root cause assessment and debug all issues on server domain, and availability of applications
• Coordinate with test department to assist in releases and deployments to various environments and production outputs
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems
• Identify and provide resolutions ranging in complexity from medium to high

Preferred Qualifications

• Experience with cloud infrastructure (Azure)
• Experience using tools like Postman to create and save simple and complex HTTP/s requests
• Basic knowledge of programming concepts, preferable C#
• Experience in building effective relationships with development teams and clients