ERP Application Support Engineer

Summary

Join our team as an L2 Application Support Engineer and provide technical support for integrations between various enterprise systems, including HCSS, Dynamics Solomon, OMS (Penta), and ACS (Payroll). You will troubleshoot integration failures, perform data validation, and collaborate with other teams to resolve complex issues. Strong problem-solving skills, experience in integration support, and expertise in handling data flows are essential. The role involves monitoring system performance, ensuring data integrity, and contributing to incident management and root cause analysis. This remote position offers the opportunity to work in a fast-paced environment and make a significant contribution to our organization's success.

Requirements

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Excellent communication skills to interact with technical and non-technical teams
• Incident and problem management experience (ITIL knowledge is a plus)
• Bachelor’s degree in Computer Science, IT, or related field

Responsibilities

• Provide Level 2 (L2) support for integrations between HCSS, Dynamics Solomon, OMS (Penta), and ACS (Payroll)
• Monitor, troubleshoot, and resolve integration failures, data discrepancies, and synchronization issues
• Perform data validation, transformation, and correction as needed
• Work closely with L1 support, developers, and business teams to resolve complex issues
• Document processes, integration workflows, and troubleshooting steps
• Assist in testing and deploying integration fixes and enhancements
• Ensure data integrity and compliance with business rules across systems
• Handle incident management, root cause analysis (RCA), and preventive measures

Preferred Qualifications

• 3+ years of experience in L2/L3 support, integration support, or middleware administration
• Knowledge of ERP integration best practices
• ITIL certification or familiarity with IT service management (ITSM) processes
• Certifications in integration tools, SQL, or ERP systems are a plus