GHX is hiring a
Application Support Engineer III, Remote - United States

Summary

The job is for an Application Support Specialist at GHX who will work closely with various teams to ensure applications are supported and available 24x7. The role involves implementing task automation, troubleshooting application issues, contributing to the definition of application layer technology standards, and providing feedback to product and development teams. GHX is committed to fostering a diverse and inclusive workplace.

Requirements

• 3+ years of Application Support or related experience
• Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment
• Must demonstrate effective listening, verbal and written communication skills
• J2EE or .Net application production/customer support experience
• Customer-focused attitude
• Experience with task automation
• Experience with environment monitoring tools (New Relic, PRTG, AWS)
• Ability to seek alternative sources of information
• Ability to understand and work with complex enterprise application environments
• Strong attention to detail and ability to follow established procedures

Responsibilities

• Ensure applications are supported and available 24x7
• Implement task automation and business workflow monitoring through scripting or other monitoring technologies
• Work Customer issues in assigned Salesforce queue by troubleshooting application issues and closing the loop with all parties involved
• Contribute to the definition and management of application layer technology standards and processes
• Monitoring tool administration and configuration
• Support new customer implementations and the transitions from lower environments to production support
• Respond to technical application questions and issues raised by customers in a timely manner
• Participates in maintenance, performance testing, troubleshooting, and incident resolution for all customer facing GHX Applications
• Administer assigned ticket queues and follow up with appropriate parties
• Provide feedback to product and development teams to improve usability and functionality of GHX applications
• Contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts

Preferred Qualifications

• Familiarity with ITIL or MOF Change Management concepts (desired)
• Familiarity with Oracle/SQL Server and RDBMS concepts (preferred)

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement