Site Reliability Engineer III

Summary

The job is for a Site Reliability Engineer at Granicus, a remote-first company that provides technology solutions to governments. The role involves troubleshooting application issues, documenting problems, ensuring information security, and maintaining data privacy. The salary range is $75,000 - $90,000 per year.

Requirements

• At least five years of relevant industry experience
• Hands-on Azure cloud experience (at least two years of production support experience is required)
• Agile & Lean thinking mindset
• Experience with software engineering best practices applied to data, e.g. automation, testing, contract definition, clean code, CI/CD
• Good experience in infrastructure as code, CI/CD tooling & configuration tools like Terraform for automation
• Experience working with monitoring & logging systems, particularly; Elastic, NewRelic, LogicMonitor, Papertrail & Pingdom
• Pragmatic approach to solving problems
• Comfortable writing code in at least one programming language
• Good understanding of object-oriented programming concepts
• Hands-on coding experience with Python 3
• Exposure to application performance testing tools (preferably Locust)
• Open to learning new tools and technologies on the job
• Leadership acumen

Responsibilities

• Use Granicus Applications and Understand Impact on Government and Citizen Interaction
• Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
• Independent & Collaborative Troubleshooting of Application, Service, and System Issues
• Document and Escalate User Stories, Bugs, and Defects
• Establish and Maintain SLI, SLO, and SLA targets for applications and services
• Use software development best practices to automate solutions and eliminate toil

Benefits

• Flexible Time Off
• Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Paid Parental Leave
• Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage