Application Support Engineer L2

Summary

Join Eurofins Scientific as an Application Support Engineer and become a key member of our team. You will support internal IT application users globally, ensuring application uptime and responding to requests for cloud and on-premise services. Responsibilities include incident response, handling support requests for eESB services, owning small projects, and managing queues. You will participate in a 24x5 weekly rotation and contribute to process improvements. This is a Level 2 support role requiring deep technical expertise. Experience with Azure, AWS, and cloud development is a plus.

Requirements

• 5-8 years experience in Application Support
• ITIL framework knowledge
• Strong in Unix/Linux, Java fundamentals
• Working experience with Cloud (preferably Microsoft Azure)
• Good oral and written communication skills
• Willingness to learn and perform in a small team
• Mandatory experience with message oriented Middleware like Active MQ or MSMQ
• Knowledge of DevOps framework
• Performance monitoring on SolarWinds. Reporting tools, Service Now, Grafana reporting
• Knowledge on Version control tools like GIT Hub
• Shell scripting
• BE / MCA, or any other equivalent degree in Computer Science

Responsibilities

• Support internal IT application users with application uptime and requests for cloud and on-premise application services
• Respond to incidents and handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus) services over cloud architecture
• Execute on improvements and automation identified by you or others on the team
• Own small projects within your respective area
• Be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems)
• Recommend and implement process/system changes to eliminate incoming workload, optimizing team process
• Diagnose problems to the root cause and resolve them, escalating where appropriate
• Participate in a team 24x5 weekly rotation
• Handle extended off-shift time as needed, generally associated with project work where maintenance windows need to be observed

Preferred Qualifications

Experience with Azure, AWS, and cloud development

Benefits

• A competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged
• Additional Performance Bonus up to 1 Month Salary per year
• Meal Vouchers
• Gym Reimbursement
• Medical Sub and Health Insurance
• 25 days of holidays + 1 extra day off for your birthday
• Additional holidays for your loyalty
• Remote work activity in Romania