GoodLeap is hiring a
Application Support Manager in United States

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Application Support Manager
🏢 GoodLeap
💵 $120k-$145k
📍United States
📅 Posted on Jun 11, 2024


The Application Support Manager will lead and manage a talented Application Support team at GoodLeap, ensuring the resolution of application and system issues for internal and external users of their proprietary software platform. The role requires at least 3-5 years of experience managing proprietary software support teams, a technical background, strong communication skills, ability to collaborate across departments, and experience with Agile/Scrum methodology.


  • At least 3-5 years managing proprietary software support teams
  • Technical background with a keen understanding of broader business needs and strategy
  • Proven ability to collaborate across all departments
  • Strong presentation and technical writing skills
  • Ability to juggle multiple projects and prioritize work accordingly
  • Experience with Agile/Scrum methodology
  • Technology exposure to AWS Services like CloudWatch, DynamoDB, Elastic search, Cognito, S3, IAM etc
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills
  • Bachelor’s Degree or equivalent experience


  • Lead Application Support team members with an emphasis on development and growth
  • Ensure the resolution of application and system issues for internal and external users
  • Focus on informing the prioritization and tracking the resolution of known issues
  • Work to eliminate obstacles and roadblocks to ensure team can focus on execution
  • Proactively search for ways to improve and optimize support tools and processes
  • Understand customer pain points and monitor trends and patterns
  • Partner with the Product Management team to prioritize scalable system solutions
  • Maintain relationships with Business Development, Customer First Advocate, and Partner Relations teams
  • Regularly provide updates to senior leaders, stakeholders, partners, etc

Preferred Qualifications

Experience with Loans or FinTech (preferred)


  • $120,000 - $145,000 a year
  • This role may be eligible for a bonus
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