Application Support Specialist

Summary

Join Distributor Wire & Cable, a fast-growing, innovative, and data-driven company, as an Application Support Specialist! In this role, you will provide technical support, troubleshoot application issues, and collaborate with the development team to improve software applications. You will also train users, monitor application performance, and identify areas for improvement. This position requires 5+ years of application support experience and a strong understanding of software development principles. A Bachelor’s degree in computer science or a related field is preferred. DWC offers a competitive salary, excellent benefits including medical, dental, vision, life insurance, 401k, and generous time off options.

Requirements

• 5+ years of experience in application support
• Strong understanding of software development principles
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Ability to understand and document technical requirements and software relationships in an organized manner

Responsibilities

• Provide technical support to users of the company's software applications
• Troubleshoot and resolve application issues
• Document and track application issues
• Work with the development team to resolve issues and improve the applications
• Provide training to users on the company's software applications
• Stay up-to-date on the latest software updates and releases
• Monitor the performance of the company's software applications
• Identify and recommend improvements to the company's software applications

Preferred Qualifications

Bachelor’s degree in computer science or a related field

Benefits

• Medical, Dental, Vision Insurance
• Company paid Life
• Voluntary life, short- and long-term disability
• 401k
• Excellent time off options