RELEX Solutions is hiring a
Application Support Specialist

Summary

Join RELEX as a full-time Application Support Specialist (m/f/*) for the Space & Assortment department to support our global customers and ensure we solve their time-sensitive issues in the most efficient way.

Requirements

• Have fluent written and verbal English and German skills
• Have minimum 2 years of Application or Internal IT Support experience
• Have experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered
• Have experience in SQL Query Writing for reporting, data manipulation and investigation
• Understand the Advanced Windows Server Operating System – Domain Controllers, Active Directory, DNS, Server Manager etc
• Have an understanding of ITIL best practices for customer support and a basic understanding of networking principals
• Be experienced in software troubleshooting and have problem-solving attitude

Responsibilities

• Take ownership of your assigned tickets to achieve progression towards resolution
• Work on automated alerts and monitor alerts for hosted customer environments
• Solve problems and technical tickets which vary in priority and skill
• Document known issues and add them to our vast knowledge base for future upcoming issues

Benefits

• Company Pension Scheme: At RELEX you have the opportunity to invest in a private pension scheme with our partner Allianz
• Private Medical Care: We partnered up with LUX MED, which focuses on the total health care process from diagnostics to comprehensive treatment
• Internet Benefit: RELEX pays your monthly internet costs at home up to 75 PLN per month
• Company fitness: Your health is our priority, and we believe that maintaining a balanced and active lifestyle contributes to both your personal and professional success