Application Support Specialist

Summary

Join Eurofins Umwelt West GmbH as an Application Support Specialist (m/w/d) – Solution Support L2/L3 in Wesseling, Germany. You will be responsible for analyzing, diagnosing, and resolving complex issues in 2nd and 3rd level support for core applications (e.g., LIMS, CRM, industry solutions). Conduct detailed data analysis using SQL, maintain data consistency, and support application configuration. Analyze and resolve interface problems (APIs, ESB, web services, file transfers), understand data flows across system boundaries, and collaborate with departments. Develop sustainable solutions, document precisely, and support testing of bug fixes and new releases. Work according to established ITIL processes and use ITSM tools. The position offers a chance to contribute to environmental protection and work for a market leader with a strong network, development opportunities, and a commitment to sustainability.

Requirements

• Good SQL skills (ideally for MS SQL Server and/or Oracle) for performing data analysis and troubleshooting
• Ability and motivation to independently delve into the functionality and technology of our diverse core applications. Experience in application configuration is a plus
• Good understanding of various interface concepts (REST/SOAP APIs, (S)FTP, Webservices, Message Queues, ESB) and practical experience in troubleshooting
• Good understanding of server operating systems (Windows Server, Linux) and their interaction with applications
• Experience in systematic error analysis (log file analysis, debugging, root cause analysis) as well as knowledge of ITIL processes and experience with ticketing systems

Responsibilities

• Analyze, diagnose, and resolve complex issues (Incidents & Problems) in 2nd and 3rd level support for core applications (e.g., LIMS, CRM, industry solutions)
• Conduct detailed data analysis using SQL to uncover error causes and ensure data consistency
• Support and configure applications
• Analyze and resolve interface problems (APIs, ESB, Webservices, file transfers)
• Analyze and understand data flows across system boundaries and work closely with departments to understand underlying business processes
• Develop sustainable solutions, document them precisely, and support testing of bug fixes and new releases
• Work according to established ITIL processes and use ITSM tools to manage your tasks

Benefits

• Work actively in protecting our environment
• Benefit from the stability and innovative strength of a globally operating group
• Become part of a nationwide team of specialists with numerous locations
• Utilize the diverse training and career opportunities within the Eurofins Group
• Subsidy for the Germany ticket
• Home Office
• Corporate Benefits
• Live with us a colorful and diverse corporate culture and become part of the continuous development
• Celebrations and team-building measures
• Company pension plan
• Individual employee annual interviews